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The list of the frequently asked questions about commercial
activities of FESCO is given below.
Q.1 How a prospective consumer can
get a new connection?
Ans.
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The prospective consumer can get free
of cost an application form from the Sub-Division situated
in his area.
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The application form duly filled in has
to be submitted in the Sub-Division, where the concerned
clerk will issue receipt as an acknowledgement having
received the application form.
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The new connection application will
be processed in the Sub-Division and the connection would
be installed in One Month. In case any connection is not
feasible due to any technical or any other reason, the
prospective consumer would be informed accordingly with
reasons for rejection of application.
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Q.2 What is the method of recording reading?
Ans.
The meter reading is recorded by the meter reader by visiting
the premises from door to door. Whatever reading he records
he enters the same on Meter Reading Record and simultaneously
on the Meter Reading Card held by the consumer. It will
make the consumer aware of the units he has consumed.
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Q.3 How can a wrong bill be corrected?
Ans.
In case any bill contains any error the consumer should report
to the concerned Sub-Division/Revenue Office.
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Q.4 How many grace days are given for deposit of electricity
bills?
Ans.
07-days period is allowed for depositing the electricity
bills.
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Q.5 Where can a consumer deposit the electricity bills
Ans.
FESCO has made arrangement with all scheduled Banks of
Pakistan Nadra,Ubl,Omni EasyPaisa,Bank Alflah on line, and the post offices, who have specified their
branches in all parts of the country to facilitate the
consumers for making payment of their bills. The consumer
can deposit his bill in any authorized Bank branch/Post
Office within District/ City.
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Q.6In case a connection is disconnected, how can
it be reconnected?
Ans.
For whatever reason a connection has been disconnected
it can be reconnected by applying for the same on the
prescribed form available with the concerned Revenue Office
free of cost, and after complying with the specified instructions,
the connection is resorted.
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Q.7 How can the connection be converted into other
person's name?
Ans.
The change in name of the connection can be arranged by
applying for the same to the concerned Sub-Division, on
the prescribed application form to be submitted duly filled
in alongwith the required document to substantiate justification
for change of name. After the applicant has fulfilled
all the pre-requisites for change of name, the connection
is changed into the desired new name.
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Q.8 How can a consumer get his load increased/decreased
according to his requirement?
Ans.
The consumer will have to apply to the SDO/other competent
authority who will arrange the verification of the load
and test report and will arrange the reduction/extension
of the load.
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Q.9 How can a consumer arrange the disconnection of
his supply and refund of security
Ans.
The consumer who does not want to continue his electricity
connection will apply for permanent disconnection to the
SDO. The connection would be permanently disconnected
by the SDO after obtaining clearance from Revenue Office.
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Q.10 What are the FESCO tariff rate presently applicable
to various categories of consumers?
Ans.
FESCO Schedule of Electricity Tariff is Displayed By Clicking
the Below Link.
Electricity Tariff
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Q.11 How can a consumer change its Tariff from
domestic to commercial?
Ans.
Application for change of Tariff with under mentioned
documents sent to SDO office, at least in two or three
days tariff will be changed.
a. Copy of CNIC
b. Last paid Electricity Bill
c. Affidavit of Rs.20.00
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Q.12 What is N.J Surcharge?
Ans.
As per Gazette Notification No.SRO07-14(1) 2008
04-01-2008 Naleem Jejlum Surcharge @ Rs.0.10/KWH on
Consumption of Electricity has been levied w.e.f 1st
January 2008.
This
additional Surcharge shall be deposit in the account of
Neelum Jhelum Hydro Power Development Fund.
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Q.13 How can a consumer disconnect TV Fee from his
Electricity Bill?
Ans.
Get a particular From, from concerned RO/AM (CS) fill it
and submit to this office with CNIC copy.
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Q.14 What is minimum amount to issue
Disconnection Notice (DCN)?
Ans.
Domestic Consumer (A1) = 500 Rs/PM
Commercial Consumer (A2) = 500 Rs/PM
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Q.15 What is mean by minimum Charges?
Ans.
An amount should be paid by a consumer in case of calculated variable charges are less
than the under mentioned minimum amount:-
- Tariff Phase Type Rate Per Month
- Domestic (A1) Single Phase 75/- Rs
- Commercial (A1) Three Phase 150/- Rs
- Domestic (A2) Single Phase 175/- Rs
- Commercial (A2) Three Phase 350/- Rs
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Q.16 How can a consumer submit his complaints about FESCO?
Ans.
A consumer can submit his complaints about FESCO by under toll free number:-
041-118 |
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Q.17 How can a consumer get General
Information about FESCO?
Ans.
General Information about Shutdown Schedule and Phone numbers of FESCO departments
can get from www.fesco.com.pk |
